Who we are

London English Online LTD – company number 8338571 – owns and operates this website: https://www.londonenglishonline.com. We provide online English language tuition.

What information do we collect?

We collect information from you when you register on our site, place an order, or fill out a form.

When ordering, registering or filling in a contact form on our site, as appropriate, you may be asked to enter your name, telephone number or e-mail address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

– To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

– To send emails or contact you by telephone

The email address or telephone number that you provide for us to contact you will only be used to contact you.

The email address or telephone number that you provide when ordering from us may be used to contact you regarding order processing or to send you information and updates pertaining to your order.

– To send periodic emails (if you have opted in to receive such emails)

If you opt-in to receive our newsletter, then you will receive occasional company news, updates, etc related to product or service information, etc.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information including using the latest versions of all software, antivirus, and other security programmes.

Do we use cookies?

Yes: Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart/bag.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent

By using our site, you consent to our website’s privacy policy.

Your rights

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU).

Under the GDPR, you can request a copy of the personal information that we hold for you, or you can request that we change your information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Outlined below is how we deal with access requests.

Copy of information held request: In the event of a customer requesting a copy of the information we hold on them, we will aim to comply within 30 days.

Change or delete data request: If a customer requests to change or delete any data we may hold on them, we will comply with their request within 30 days providing the customer has supplied us with any requested relevant information we may need to identify them in our records.

Processing fee: We reserve the right to change up to a £10 processing fee as per Government guidelines.

This policy was last modified on 13/06/2018